Alternative Dispute Resolution

The NTDA is not a consumer body which pursues customer complaints or investigates its members.

The NTDA is a trade association representing the interests of member companies that wholesale, retail and fit tyres. As many of its members provide other services such as vehicle servicing, repair and automotive aftercare, it subscribes, on their behalf, to the National Conciliation Service (NCS), to primarily  help resolve those tyre or associated automotive aftercare related disputes between the customer and the NTDA member which cannot be quickly settled during the initial discussions between the two parties.

Established since 1964, the NCS is the Alternative Dispute Resolution (ADR) scheme for the retail motor industry. The NCS is accredited by the Chartered Trading Standards Institution (CTSI) under the Consumer Disputes (Competent Authorities and Information) Regulations 2015. In July 2015, the NCS received accreditation in compliance for the Consumer Disputes (Competent Authorities and Information) Regulations 2015, and EU Directive (2013/11/EU) regarding alternative dispute resolution.

The NCS:

  • is an independent service;
  • is free for consumers to use;
  • offers advice, mediation and arbitration or, exceptionally, adjudication;
  • accepts complaints between EU residents and subscribers to the NCS.

The current team of NCS ADR case handlers has more than 30 years’ experience in resolving disputes between the motor trade and its customers.

The NCS is a company limited by guarantee and is a non-profit making organisation.

To file a complaint against an NTDA member company, or for more information on the NCS, CLICK HERE

Please do not send hardcopy correspondence, especially original invoices or other forms of evidence relating to a complaint to the NTDA as they are not  required or processed here.

The NTDA and its staff are not responsible, or liable, for disputes between members and their customers. Please be advised, therefore, that the NTDA operates a zero tolerance policy and any accusations, or forms of discrimination, harassment or abuse, including sarcasm or verbal abuse towards its staff, will not be tolerated. Such irrational behaviour will result in the NTDA refusing to engage with a customer regarding a complaint.